Exchange and Return Policy

Most items sold at regular price at RIVERSEA are exchangeable or refundable in the form of a store credit, according to the terms in effect. These terms are subject to change without notice.

• Items on sale or promotion are neither exchangeable nor refundable.
• Swimwear, caps, beanies, socks, and hair accessories are neither exchangeable nor refundable.
• Cosmetic and body care products are neither exchangeable nor refundable.
  

If an item you ordered is defective, you have 30 days from receipt of the merchandise to request an exchange or a store credit.

For all merchandise returns, you must first email us your order number, a photo of the defective product, and the reason for your return at the following email address: hello@riversea-shop.com. We will then contact you to provide you with the next steps.

After we have communicated with you, you have 10 business days to proceed with shipping the merchandise.

RIVERSEA
Web Return #ordernumberprovidedbyemail
83, rue du Petit Champlain
Québec (Québec) G1K 4H5

You may also come directly to the store to process the exchange or refund in the form of a store credit, but you must still contact us by email to inform us of the exchange or return you wish to make.

Please note that returned clothing must be in its original condition, meaning it must not have been worn and/or washed, and the tags must be attached to the item.

We reserve the right to refuse an exchange or refund if the returned item is no longer in its original condition.

Shipping costs for an exchange or a return of merchandise are at the customer's expense. However, if you choose to take another item in exchange, "RIVERSEA" will cover the shipping costs - *minimum required; if you choose a store credit, the shipping costs will be automatically deducted from it.